We here at shop.manualmagazine.com want to make refunds and exchanges simple for you.
If there’s a problem with your order or the item you received isn’t quite right, grab your order number and drop us a line at shop@manualmagazine.com, and we’ll resolve the issue ASAP.
We can refund or exchange most items within 30 days of receipt. Unfortunately, sale items can’t be refunded, and we are unable to refund or exchange items that have been misused or soiled. If you’re unsure, please contact us.
Returns
Please contact us and return your item ASAP if there’s a problem with it. Return it to us in the original packaging and include your order number, phone number, address, and reason for return. We’ll get in touch with you as soon as it arrives.
Shipping your order back to us
To return your product, you should mail your product to: Manual Magazine, 17 Horokiwi Road West, Newlands, Wellington, 6037, New Zealand.
Exchanges
If you wish to exchange an item, please let us know the size, colour and/or style of the new item you want when you return your order.
How refunds work
Once your return is received and inspected, we will email you to confirm receipt. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or bank account within a few days.
Sale items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Return shipping costs
Sorry, but you will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item.
Returns time frame
Please allow 2-5 days for your return to be processed and for your refund or replacement item to be sent.