FAQ

How do I buy something?
Just click on the item you want, if you’re buying clothing please specify the size and colour, and then click ‘Add to Cart’. If you want more that one, click the Cart Icon at the top right of the site – you can change the quantity there. Click 'Update' to save your changes. You can carry on browsing the store and adding items, just click the Cart Icon again to review your selected items. If you’re ready to make your purchase, click ‘Checkout’. That will take you to payment area where you enter your contact, delivery and payment details.

Customer Login or Guest?
If you're a first timer and you want to save your details for future orders you’ll need to set up an account with us. Click 'Sign In' and enter your details. If you already have a login and password you can enter it here. If you don't want to login you have hit 'Continue as a Guest', this is quickest way to checkout.

How can I pay?
We accept major credit cards (American Express, VISA and Mastercard) through PayPal. Registration with PayPal is not required. We also except payment by cheque (within New Zealand) and bank deposit.

What does the order status mean?
Pending: We have received your order and your item(s) will be sent within two working days of receiving your payment.
Processing: Your order has been confirmed along with your payment. If your order is processing, we are waiting for your order to arrive from our warehouse or the item is temporarily out of stock.
Dispatched: Your order has left the building. If you haven’t received it within the timeframe specified by your chosen shipping method, please contact us.

I’m not happy with my purchase – can I return it?
You can return any item for exchange within 30 days of receiving the goods. The item(s) must be unused and in reasonable condition, as determined by First Floor. (This means it must not have been washed, damaged/stained in any way or smell of smoke, deodorant, dog or any other odour.)

If your order arrives in less than satisfactory condition, please contact the MANUAL Magazine office ASAP on 04 586 0003 or email us for instructions. Please save the original packaging and damaged goods.

You’ll be responsible for shipping costs on any non-damaged or non-flawed returns, but MANUAL Magazine will pay for shipping on defective goods (provided that you didn’t cause the damage). For more info see our Returns Policy page.

Do we ship internationally?
Yes – see our Shipping page for more information.

Do we have a mailing list?
We sure do. Sign up and you'll receive special offers, news and announcements from MANUAL. You can unsubscribe if you want, but we will be gutted.

Do we sell items wholesale?
Yes, we sell our magazines and other selected things wholesale – email to find out more.