How do I buy something?
Just click on the item you want. If you’re buying clothing, please specify the size and colour, and then click ‘Add to Cart’. If you want more than one, click the Cart Icon at the top right of the site – you can change the quantity there. Click 'Update' to save your changes. You can carry on browsing the store and adding items; just click the Cart Icon again to review your selected items. If you’re ready to make your purchase, click ‘Checkout’. That will take you to the payment area where you enter your contact, delivery and payment details.
Customer Login or Guest?
If you're a first-time customer and want to save your details for future orders, you’ll need to set up an account with us. Click 'Sign In' and enter your details. If you already have a login and password, you can enter it here. If you don’t want to log in, you can click 'Continue as a Guest’; this is the quickest way to check out.
How can I pay?
We accept major credit cards (American Express, VISA and Mastercard) through Stripe Payments. Registration with Stripe is not required. We also accept payment by bank deposit.
What does the order status mean?
Pending: We have received your order, and your item(s) will be sent within two working days of receiving your payment.
Processing: Your order has been confirmed, and your payment has been processed. If your order is processing, we are waiting for it to arrive from our warehouse, or the item is temporarily out of stock.
Dispatched: Your order has left the building. If you haven’t received it within the timeframe specified by your chosen shipping method, please contact us.
I’m not happy with my purchase – can I return it?
You can return any item for exchange within 30 days of receiving the goods. The item(s) must be unused and in reasonable condition, as determined by Manual Magazine (This means it must not have been washed, damaged/stained in any way or smell of smoke, deodorant, dog or any other odour.)
If your order arrives in less-than-satisfactory condition, please contact Manual Magazine ASAP at +64 21 473 403 or email us for instructions. Please save the original packaging and damaged goods.
You’ll be responsible for shipping costs on any non-damaged or non-flawed returns, but Manual Magazine will pay for shipping on defective goods (provided that you didn’t cause the damage). For more info, see our Returns Policy page.
Do we ship internationally?
Yes – see our Shipping & Delivery page for more information.
Do we have a mailing list?
We sure do. Sign up, and you’ll receive special offers, news and announcements from Manual Magazine. You can unsubscribe if you want, but we will be gutted.
Do we sell items wholesale?
Yes, we sell our magazines and other selected things wholesale. Contact us to find out more.